Verance Support

Verance is committed to delivering professional and responsive service to each of our customers. Whether you are seeking to learn about our solutions, obtain a Cinavia^® or VCMS/A license, or obtain assistance or training on the use of our products, Verance has staff dedicated to meeting your needs.

New CustomersFor information on the benefits of Verance solutions and how to become a licensee, please contact us through our online information request form.

A step-by-step outline of Verance’s license issuance process is available for your use.

Existing Customers (Technical Support) For technical support with the use of our products, you may send an email to the customer support address shown in the product documentation or “About…” box, call Verance’s offices and ask to speak with a customer support representative, or contact us through our online information request form.

Existing Customers (License Administration)For assistance with issues related to a current license, you may send an email to the license support address provided in your licensing documents, call Verance’s offices and ask to speak with a license administration representative, or contact us through our online information request form.